What is Pre-Contract Credit Information?
A lender or a Credit Broker acting on its behalf is obliged to provide a Standard European Consumer Information (SECCI). This information will provide you, the customer, with the information to assess whether the proposed agreement meets your needs and financial situation.
What is a Running Account Credit Agreement?
A Running Account Credit Agreement (RACA) is the credit agreement between you and Creation Consumer Finance Limited. It sets out the terms and conditions of the credit agreement and is regulated by the Consumer Credit Act 1974.
Do I need to do anything with my Agreement?
Yes. You need to sign and return one copy to us. If you don’t return it within the time specified of 30 days, as stated in your policy documents, you will be charged a fee of £10. The agreement can be e-signed on the Creation Consumer Finance website managemyaccount.creation.co.uk
How does the Consumer Credit Act affect me?
The Act is a set of rules to safeguard the Consumer and the Creditor. All credit agreements made under the 1974 Act must comply with these rules, be laid out in a certain format, and contain prescribed (compulsory) terms in order that the agreement is binding and acceptable.
What information is included in an RACA?
The RACA contains all the information relating to the credit on your policy. This includes key financial information such as:
The amount of credit
Term of the agreement
The number and amount of the repayments
Annual percentage rate (APR)
Charges applied (e.g. missing premiums)
Early repayment information
When is my 1st payment taken?
Please refer to your RACA
Can I change my bank details or make an amendment to my agreement?
Yes you can please call Customer Service to discuss your options.
Can I pay off my premium early?
Yes, please call the Customer Service number and one of our advisors will help you.
What happens if I default on a payment or can’t pay?
Please call the Credit Control Team on 0371 376 9247 if you need to discuss the payments on your policy. You can make any outstanding payments direct with Creation Consumer Finance or via our Credit Control Team. You can also log on to your account at www.creation.co.uk Failure to meet your payments will lead to your agreement being cancelled and the full outstanding amount being due. Please be aware you may be charged a £25 default fee and Creation Consumer Finance will only attempt taking the payment once, also defaulting can then create an adverse effect on your credit rating.
What is an APR?
APR (Annual Percentage Rate) is a standard measure of the cost of credit, stated as a yearly rate. Interest rates can be stated in a number of ways. It helps to compare the cost of credit from different providers. The APR must be disclosed to you before completion of the credit agreement.
Can I withdraw from the agreement?
Yes you can. You have 14 days from this agreement. Cancelling your finance agreement will not cancel your insurance policy and full payment will then be required. Please contact Creation Consumer Finance if you wish to discuss cancelling your agreement on 0371 376 9247.
Terms & Conditions
Debenhams Retail Limited is an Appointed Representative of Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. No 477112. Somerset Bridge Insurance Services Ltd is registered in England and Wales No. 06334001. Registered office Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ.
†T&Cs apply, please visit: https://www.debenhamsgadgetinsurance.com/
†T&Cs apply, please visit: http://www.debenhamslifeinsurance.com
Somerset Bridge Insurance Services are committed to providing all our customers with great cover so we will be rebranding your existing policy to our Vavista brand.
We can assure you that your cover remains unaffected so your renewal date will remain the same and you can still service your policy in the same ways. We appreciate you may have some questions which should be covered by the FAQs below, but if not please get in touch with us.
About the switch
Somerset Bridge Insurance Services are committed to providing you with great service, and we look forward to providing you with continued cover under our Vavista brand.
Is my cover the same?
Yes. There is no change to your level of cover or policy terms only the brand name has changed
I pay for my insurance monthly, do I need to change my Direct Debit?
No. You do not need to do anything and your current payments will continue from your bank account at the same time each month. Due to the change detailed within this email you will see the name on your bank account appear as Vavista INS and not Debenhams INS.
Do I have to do anything because of this change?
No. There is no change to your level of cover or policy terms, only the brand name has changed.
Will there be any changes to my renewal because of this change?
No. Once your renewal is due, we will follow the same process of finding you the best possible price via our panel of insurers and will write to you with your renewal quote. The only change is that your renewal will be branded as Vavista.
Are there any benefits being a Vavista customer?
Debenhams policyholders can benefit by accessing exclusive wellness content on our website. Which includes a range of interactive modules, webinars and other resources to help care for you, as well as the planet. You can find out more information in the recent email we sent you.
For every policy sold or renewed we plant a tree. We have already funded over 117,000 trees on behalf of our customers and to celebrate Debenhams customers moving to Vavista we have made a donation to plant a further 10,000 trees. You can find out more about our healthy planet initiative here.
How do I contact you?
If you have any Debenhams insurance numbers stored in your phone or written down these will still work for the time being. You can also contact us between 9am and 5:30, Monday to Friday, by calling 0344 776 5324. This includes any changes you may wish to make to your policy. Alternatively, you can email us at [email protected].
What if I have a claim in progress?
Existing claims will remain unchanged and will continue to be processed as normal by your insurer. If you need to make a claim please refer to your policy documents.
What if I don’t want to be a Vavista customer?
We would like to reassure you that the only thing that has changed is the brand of your policy, the level of cover remains exactly the same. However, if you would like to cancel your policy please get in touch via 0344 776 5324 or [email protected]