Cookies Policy

Cookies

Our website uses a number of different cookies. Here we explain the different type of cookies we use and why we use them.

What is a cookie?
Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which help in all sorts of ways. For you, it means you can use our site more efficiently and save you time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from us.

There are two main categories of cookies:

Persistent cookies – These cookies stay your computer until they are removed manually or automatically

Session cookies – These cookies remain on your computer until you close your browser when they are automatically deleted.

Cookies we use and why we use them

Essential cookies
Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our web site can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.

Performance cookies
Performance cookies allow us to recognise and count the number of visitors to our web site and to see how visitors move around them. This helps us to improve the way our web site works by enabling us to tailor our site to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.

Your right to refuse cookies and what happens if you refuse them
You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.

Terms & Conditions

Debenhams Retail Limited is an Appointed Representative of Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. No 477112. Somerset Bridge Insurance Services Ltd is registered in England and Wales No. 06334001. Registered office Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ.

T&Cs apply, please visit: https://www.debenhamsgadgetinsurance.com/

T&Cs apply, please visit: http://www.debenhamslifeinsurance.com

About the switch

 

Somerset Bridge Insurance Services are committed to providing you with great service, and we look forward to providing you with continued cover under our Vavista brand.

Is my cover the same?

Yes. There is no change to your level of cover or policy terms only the brand name has changed

I pay for my insurance monthly, do I need to change my Direct Debit?

No. You do not need to do anything and your current payments will continue from your bank account at the same time each month. Due to the change detailed within this email you will see the name on your bank account appear as Vavista INS and not Debenhams INS.

Do I have to do anything because of this change?

No. There is no change to your level of cover or policy terms, only the brand name has changed.

Will there be any changes to my renewal because of this change?

No. Once your renewal is due, we will follow the same process of finding you the best possible price via our panel of insurers and will write to you with your renewal quote. The only change is that your renewal will be branded as Vavista.

Are there any benefits being a Vavista customer?

Debenhams policyholders can benefit by accessing exclusive wellness content on our website. Which includes a range of interactive modules, webinars and other resources to help care for you, as well as the planet. You can find out more information in the recent email we sent you.

For every policy sold or renewed we plant a tree. We have already funded over 117,000 trees on behalf of our customers and to celebrate Debenhams customers moving to Vavista we have made a donation to plant a further 10,000 trees. You can find out more about our healthy planet initiative here.

How do I contact you?

If you have any Debenhams insurance numbers stored in your phone or written down these will still work for the time being. You can also contact us between 9am and 5:30, Monday to Friday, by calling 0344 776 5324. This includes any changes you may wish to make to your policy. Alternatively, you can email us at [email protected].

What if I have a claim in progress?

Existing claims will remain unchanged and will continue to be processed as normal by your insurer. If you need to make a claim please refer to your policy documents.

What if I don’t want to be a Vavista customer?

We would like to reassure you that the only thing that has changed is the brand of your policy, the level of cover remains exactly the same. However, if you would like to cancel your policy please get in touch via 0344 776 5324 or [email protected]