Answering Questions

Debenhams expects you to provide complete and accurate information when you take out your insurance policy, throughout the lifetime of the policy and when you renew your insurance.

When purchasing, amending and renewing your insurance policy, you must take care to answer all questions honestly and to the best of your knowledge. If you don’t answer the questions correctly, your policy may be cancelled or your claim rejected or not fully paid. If you are unsure of your answer to a particular question, you should make reasonable efforts to obtain the information required to answer it correctly.

If you need help with any of the questions, please see the accompanying help text or the frequently asked questions. If you cannot find what you need, please contact us. Before you purchase your policy, please carefully check your answers to ensure they are correct. If there are any inaccuracies, please correct them before you pay for your policy.

We will send you a Schedule of Information confirming the details you have supplied, with your policy documents. Please make sure that all the information shown is correct. If you notice any inaccuracies, please contact us to make the required amendments immediately.

Terms & Conditions

Debenhams Retail Limited is an Appointed Representative of Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. No 477112. Somerset Bridge Insurance Services Ltd is registered in England and Wales No. 06334001. Registered office Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ.

T&Cs apply, please visit:

T&Cs apply, please visit:

About the switch


Somerset Bridge Insurance Services are committed to providing you with great service, and we look forward to providing you with continued cover under our Vavista brand.

Is my cover the same?

Yes. There is no change to your level of cover or policy terms only the brand name has changed

I pay for my insurance monthly, do I need to change my Direct Debit?

No. You do not need to do anything and your current payments will continue from your bank account at the same time each month. Due to the change detailed within this email you will see the name on your bank account appear as Vavista INS and not Debenhams INS.

Do I have to do anything because of this change?

No. There is no change to your level of cover or policy terms, only the brand name has changed.

Will there be any changes to my renewal because of this change?

No. Once your renewal is due, we will follow the same process of finding you the best possible price via our panel of insurers and will write to you with your renewal quote. The only change is that your renewal will be branded as Vavista.

Are there any benefits being a Vavista customer?

Debenhams policyholders can benefit by accessing exclusive wellness content on our website. Which includes a range of interactive modules, webinars and other resources to help care for you, as well as the planet. You can find out more information in the recent email we sent you.

For every policy sold or renewed we plant a tree. We have already funded over 117,000 trees on behalf of our customers and to celebrate Debenhams customers moving to Vavista we have made a donation to plant a further 10,000 trees. You can find out more about our healthy planet initiative here.

How do I contact you?

If you have any Debenhams insurance numbers stored in your phone or written down these will still work for the time being. You can also contact us between 9am and 5:30, Monday to Friday, by calling 0344 776 5324. This includes any changes you may wish to make to your policy. Alternatively, you can email us at [email protected].

What if I have a claim in progress?

Existing claims will remain unchanged and will continue to be processed as normal by your insurer. If you need to make a claim please refer to your policy documents.

What if I don’t want to be a Vavista customer?

We would like to reassure you that the only thing that has changed is the brand of your policy, the level of cover remains exactly the same. However, if you would like to cancel your policy please get in touch via 0344 776 5324 or [email protected]