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As you may have seen in the press the Debenhams brand has recently been acquired by another retailer. Your Debenhams policy was provided by Somerset Bridge Insurance Services who will continue to administer your policy, but we can no longer use the Debenhams name and our relationship with them has come to an end.

About the switch

 

Somerset Bridge Insurance Services are committed to providing you with great service, and we look forward to providing you with continued cover under our Vavista brand.

Is my cover the same?

Yes. There is no change to your level of cover or policy terms only the brand name has changed

I pay for my insurance monthly, do I need to change my Direct Debit?

No. You do not need to do anything and your current payments will continue from your bank account at the same time each month. Due to the change detailed within this email you will see the name on your bank account appear as Vavista INS and not Debenhams INS.

Do I have to do anything because of this change?

No. There is no change to your level of cover or policy terms, only the brand name has changed.

Will there be any changes to my renewal because of this change?

No. Once your renewal is due, we will follow the same process of finding you the best possible price via our panel of insurers and will write to you with your renewal quote. The only change is that your renewal will be branded as Vavista.

Are there any benefits being a Vavista customer?

Debenhams policyholders can benefit by accessing exclusive wellness content on our website. Which includes a range of interactive modules, webinars and other resources to help care for you, as well as the planet. You can find out more information in the recent email we sent you.

For every policy sold or renewed we plant a tree. We have already funded over 117,000 trees on behalf of our customers and to celebrate Debenhams customers moving to Vavista we have made a donation to plant a further 10,000 trees. You can find out more about our healthy planet initiative here.

How do I contact you?

If you have any Debenhams insurance numbers stored in your phone or written down these will still work for the time being. You can also contact us between 9am and 5:30, Monday to Friday, by calling 0344 776 5324. This includes any changes you may wish to make to your policy. Alternatively, you can email us at [email protected].

What if I have a claim in progress?

Existing claims will remain unchanged and will continue to be processed as normal by your insurer. If you need to make a claim please refer to your policy documents.

What if I don’t want to be a Vavista customer?

We would like to reassure you that the only thing that has changed is the brand of your policy, the level of cover remains exactly the same. However, if you would like to cancel your policy please get in touch via 0344 776 5324 or [email protected]

See what others have to say about Vavista

Vitalie
Good service
Posted 5 hours ago
John
Great customer service very friendly and helpful. Got a good quote on car insurance as well im very happy.
Posted 2 days ago